This privacy policy informs you about Sunscribe’s policies regarding handling and usage of your personal information. Sunscribe is the brand used by ApexAI, LLC. (a Utah corporation, whose registered address is 877, Heatherstone Way, #309, Mountain View, CA 94040), that provides audio transcription related services. The terms “Sunscribe”, “we”, “our”, or “us” refer to ApexAI, LLC.
The scope and meaning of ‘Personal information’ as covered by our privacy policy includes the information related to an identified or identifiable individual. Such information may have been provided/ generated while using our website ‘www.sunscribe.us’. When you use our services, you give us the right to collect, manage, use, and store your Personal Information in the manner described in this Policy.
We will gather and use the following personal information that you provide to us:
About yourself
Registration Details - This shall include your name, email, password when you create an account on our website. Further, our payment processing partner Stripe, Inc. may also collect your name, billing address, and payment information. The information so collected is maintained by Stripe and not shared with us.
Audio files/data for transcription - This includes your audio recordings or voice files that you upload on our platform for transcription related services. If you choose to upload an audio file containing the personal Information of third parties, please make sure you have the necessary permissions from them before sharing Personal Information.
Contact Information - This includes your phone number, email, and any other information (including your query) you provide us through our support section on the website.
Sunscribe via its online portal, does not knowingly collect Personal Information from children under the age of 13. Our services are not intended for use by children.
Information received from third parties
when you register through a third-party account such as Google; we receive personal information about you that includes your full name, username, profile picture, email address, time, location, calendar information, contact information from such third parties and any information you choose to upload to such third party platforms. We also receive transaction information from our payment processor Stripe.
Sunscribe uses shared personal information to provide you transcription related services. If have any technical difficulties in processing your requests, your personal information will enable us to contact you (e.g., reset password). We also hold rights to review collected audio data for troubleshooting purposes. We can also use your information to analyse our services usage to detect fraud or malicious practices and comply with the law. In addition, to fulfil law enforcement request, your personal information can be shared. Besides that, your information is not shared with other parties for advertisement or marketing use.
Cookies are small files of letters and numbers that we transfer and store on your browser or device. We and our third-party partners use Cookies, pixel tags, and similar technologies to enhance your experience and improve user-experience for website and services. They enable gathering your browsing information which helps in distinguishing one user from the others.
We use the following types of Cookies:
Strictly necessary Cookies: This includes the Cookies that are strictly necessary to be able to provide you the required Services; for example, to provide login functionality, user authentication and security.
Functional Cookies: These are important for personalizing our content and remembering your preferences (for example, your choice of language, country, username). Performance and analytical Cookies: We also use Cookies and similar technologies for analytics purposes. They help us to improve our Services and enhance our advertising effectiveness. We use third party analytics providers, including Google Analytics, to help us understand how users engage with us. These cookies enable us to track user navigation on our website. This information is used to compile reports and to help us improve our Service and Website.
IP Address and traffic data: : We maintain traffic data records such as your Internet Protocol (IP) address, and device information. This is logged automatically by our servers, we also collect some site, and service statistics such as access rates, page hits and page views. Traffic and site statics does not provide us any individual information.
Disabling cookies You can block Cookies by setting your internet browser to block some or all or Cookies. However, if you use your browser settings to block all Cookies (including strictly necessary Cookies) you may not be able to use our Services.
We only collect and store information that you voluntarily provide while using our services on our website. We do not sell or rent this information to anyone. The exceptional cases where we may share your information with third parties include:
None of the third-party services are owned or controlled by Sunscribe. They have their own policies and practices for collection, use and sharing of information.
You can log into your account on our website at any point of time and access, change or delete your personal information as you please. You can also delete your audio files and transcription output whenever you want. You can permanently delete any personally identifiable information from our system from ‘My Profile” section. In case of any concerns about use of your individual information, you can contact us via the email address or phone number given on our website.
We strive to secure your personally identifiable information (including sensitive information such as credit card details) through data encryption. However, no measures are absolute. In case of security breach or likely identity theft, we will make reasonable attempts to notify you within 72 hours. Sunscribe is not responsible for any information that you provide to third parties. Such information goes directly to the operators of such websites and subject to their privacy policies.
At Sunscribe, we prioritize the privacy and security of our users' data in our transcription services. We confirm that Google Workspace APIs are not utilized for developing, improving, or training generalized AI and/or machine learning models. This commitment ensures that your data is used solely for providing and enhancing the transcription services you rely on, without contributing to broader AI or ML initiatives. We value your trust and are dedicated to maintaining the highest standards of privacy and data protection.
ApexAI LLC
ATTN: Copyright
Notification
877, Heatherstoneway, #309
Mountain View CA, 94040
Email: support@sunscribe.us